I'm honestly just giving this product the benefit of the doubt. But this product is REALLY messy. So I really advise if you're a first time user of modeling masks like I am, don't wear something that you won't take off right away. The mask itself was really cooling and I actually bought the strawberry smoothie one and it did brighten my face a bit, Also when putting the water in... put it slowly. I probably didn't get the right consistency but it was decent. There is a lot of product that you can have more than one person using it so if you're the only one using the product... it might be hard to use it all in one go which is a shame because it's also a bit of a waste. I did like the spatula that it came with though.